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TERMS AND CONDITIONS The sale and supply of all Products ("the Products") via the Envy Couture Website (“the Website”) is governed by the following terms and conditions (the "Terms and Conditions"): You should print a copy of these Terms and Conditions for your future reference. Envy Couture Limited
Terms of Use
Changes to these Terms and Conditions
Age Requirement and Accuracy of Information
Personal Use You agree that purchases made on the Website are for your own personal or gift use. Purchases are not to be used for re-sale, commercial purposes or any other commercial benefit. Envy Couture reserves the right to restrict multiple quantities of a Product being shipped to any one customer or postal address. How the Contract is Formed All orders are subject to acceptance by us. After you place an order, we will acknowledge receipt of your order by sending you an order acknowledgement email. For the avoidance of doubt this acknowledgement email will NOT constitute our acceptance of your order. Your order will only be accepted by us when we send you a shipping confirmation email when we have dispatched your order. That acceptance will be deemed complete and to have been effectively communicated to you at the time that we send the e-mail to you (whether or not you receive that e-mail). Only our communication of our acceptance of your order to you will engage Envy Couture, in accordance with these Terms and Conditions. We reserve the right not to accept your order for any reason and we may refuse service to anyone at any time at our sole discretion. Envy Couture will use its reasonable endeavours to keep copies of all contracts for orders placed for Products by you, but cannot guarantee that it will keep a copy of every agreement for an unlimited time due to the number of orders for Products that it receives. You should therefore print out a copy of these Terms and Conditions and the shipping confirmation email in relation to all purchases and keep them in a safe place as a record of each transaction. Contracts with Envy Couture are concluded in English. Trademarks and Copyright All brand names, product names and titles used in the Website are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of the above and moreover any such use may constitute an infringement of the holders' rights. Prices and Payment The prices for any Products ordered will be as quoted on our website from time to time, except in the case of obvious errors. All prices are inclusive of VAT and the cost of delivery (see Delivery and Availability). We reserve the right to change prices listed without notice. Prices are correct at the time of order only and relate to internet purchases only. All orders for Products are subject to availability. You may pay for your order only by major credit or debit cards as listed: VISA, Master Card, Maestro or Delta card. Payment must be received by us before the Products are delivered. Credit card and debit card payments must be made on-line (via our SSL secure payment system). We will charge your credit card or debit your bank account when you make your order. All credit card payments are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to authorise payment to Envy Couture, we will not be liable for any delay or non-delivery. By making an offer to purchase a Product, you expressly authorise us to perform credit checks and, where we feel necessary, to transmit or obtain information about you to or from third parties from time to time, including but not limited to your credit card number or credit reports (including credit reports on your spouse if necessary) to authenticate your identity, to validate your credit card, to obtain an initial credit authorisation and to authorise individual purchase transactions. Delivery and Availability We anticipate all Products ordered via our Website will be delivered to the address specified by you within 4 - 6 weeks of your order. This is because each pair of shoes is produced to order. As soon as you place your order, it is sent to our manufacturer. Your bespoke Product is then scheduled, materials are prepared, and it is assembled. Quality and fit are monitored throughout the process. From there, it is packaged for shipment to our London processing centre and then to your door. All Products and orders are subject to availability and acceptance. Delivery in the UK will be either by courier or guaranteed post. All deliveries must be signed for upon receipt. You bear the risk once delivery of the Products has been signed for. Overseas customers should refer to the ‘Service Availability’ clause below. We shall send you a shipping confirmation email when we have dispatched your order. Envy Couture reserves the right to hold any order for security review and we shall notify affected customers. PLEASE REMEMBER: the complete process from order to delivery takes approximately 4 - 6 weeks! Tracking If you would like to check the progress of your order please email us at the email address given below (see Contact Us). You will need the order confirmation number you received when you placed your order. Ownership and Risk We retain ownership of all Products ordered until they have been delivered to you. Ownership of and risk in all Products shall pass to you upon delivery. Our Refund Policy Our Products are bespoke and unfortunately we cannot accept returns unless there is a fault with the Product. In the unlikely event of a fault, please refer to the section marked ‘Cancellation or Damage’ below. When the Product has been worn refunds will only be accepted at our discretion. We strongly advise all customers to check Products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Cancellation or Damage If you receive a Product which is faulty or damaged please notify us immediately by one of the methods specified in the Contact Us section below and we shall make arrangements for you to return the relevant Product to us. Upon receipt of the Product, we will examine it to see if it is faulty or damaged. We may, as we think appropriate, either credit you with an appropriate sum in respect of the Product or we shall (subject to availability) repair it or send you a replacement Product. This does not affect your statutory rights. Notices Where these Terms and Conditions require you to notify us of certain things in writing, notices should be sent to us by post to our address below (see the Contact Us section) or by email at mail@envycouture.com. If we need to notify you of anything, we will do so by email or post to the email or postal address you provide during the order process. Notices will be deemed received 24 hours after the email is sent or three days after the date of posting. Third Party Links In an attempt to provide increased value to our visitors, Envy Couture may choose various third party websites to link to from its own site. However, even if the third party is affiliated with us, Envy Couture has no control over these linked sites which each have separate privacy and data collection practices, independent of Envy Couture. Envy Couture has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, Envy Couture seeks to protect the integrity of its Website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). General We shall not be liable for any failure to provide the Website and/or the failures or delays in delivery where this is due to circumstances beyond our reasonable control. If any provision of these Terms and Conditions is found to be unenforceable, it shall so far as it is unenforceable, be deemed deleted and the remaining provisions of these Terms and Conditions shall continue to apply. The English Courts will have exclusive jurisdiction over any claim arising from or related to this Website and all Products. English Law will apply to these terms and conditions. Contact Us
Envy Couture reserves the right to make changes to this policy and you should check back from time to time to ensure you are aware of any changes. Your continued use of this Website will demonstrate your acceptance of these changes.
These terms (together with all documents referred to in these terms, including but not limited to the Terms and Conditions, the Security Policy and the Privacy Policy) (collectively referred to as the "Agreement") tell you the terms and conditions on which you may make use of our Website (“the Website”). By visiting the Website you are accepting and consenting to the practices described in the Agreement. Information about Us The Website is operated by Envy Couture Limited (referred to in this Agreement as "Envy Couture", "we", "us" or "our"). Envy Couture is registered in England and Wales under company number 05307533 and has its registered office at 16a The Broadway, Haywards Heath, West Sussex RH16 2AL. Our registered VAT number is [N/A]. Accessing the Envy Couture Website Access to our Website is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice (see below). The supply of all goods, services and information via our Website is subject to our Terms and Conditions. You are responsible for making all arrangements necessary for access to our Website. You are also responsible for ensuring that all persons accessing the Website through your internet connection are aware of the terms of this Agreement and comply with them. Where you are provided with a user ID, password or any other piece of information as part of our security procedures you must treat such information as confidential and you must not disclose it to any other person. We have the right to disable any user ID or password and your access to our Website at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement. Restrictions on Use You use the Website at your own risk. You agree that you will be personally responsible for your use of this Website and for all of your communication and activity on the Website. We reserve the right to deny you access to the Website, or any part thereof, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated this Agreement we may deny you access to the Website on a temporary or permanent basis and any decision to do so is final. You agree that you will access the Envy Couture Website solely for your own private use and not for any commercial or public use. You agree that you may not copy, reproduce, republish, download, post, adapt, create a derivative work from, distribute, store in any medium (including framing our Website within any other website), broadcast, transmit, re-transmit, modify or communicate to the public all or any part of the Website without our prior written permission. Changes to the Website We update our Website regularly and so may change the content at any time. If the need arises, we reserve the right to suspend the Website or to close it indefinitely. Your continued use of our Website following any changes shall demonstrate your acceptance to be bound by the modified Agreement. Please read the Agreement thoroughly and check back regularly. If you do not agree to any change to the Agreement you must immediately stop using the Website. Privacy We process information about you in accordance with our Privacy Policy. Please review the terms of our Privacy Policy to check that you are happy for us to use your information in accordance with its terms. You are responsible for ensuring that all data provided by you to us is accurate. Security We collect information about you when you register and use the website. Please refer to our Security Policy. Linking to our Website You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it or suggest any form of association, approval or endorsement on our part where none exists. Our Website must not be framed on any other website, nor should you establish a link to any part of our Website other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our Website other than that as permitted by this Agreement, or wish to contact us about any material on the Website, please address your request to mail@envycouture.com. Our Website may from time to time contain links to various websites and other resources provided by third parties. These links are provided for your information only. We have no control over the contents of those websites and resources and accept no responsibility for them or for any loss or damage that may suffered in connection with your use of them. Our Liability Nothing in this Agreement shall exclude our liability for: (a) death or personal injury arising through negligence, (b) fraudulent misrepresentation; or (c) breach of implied terms relating to title and quiet enjoyment under Section 12 of the Sale of Goods Act 1979 and Section 2 of the Sale and Supply of Goods Act 1982. To the extent permitted by law we and/or our suppliers make no representations or warranties about the accuracy, completeness, satisfactory quality or suitability for any purpose of: · The information contained in the documents and related graphics published in the Website; or · Any of the products of whatever nature details of which appear on the Website. All such documents and related graphics are provided on an "as is” basis. Your statutory customer rights are not affected. Commentary and other materials posted on our Website are only general remarks or comments and are not intended to be relied upon by you. Other than as stated otherwise in this Agreement, we exclude all liability and responsibility arising from any reliance placed by you on the content of the Website or anyone who may be informed of any of its contents. Whilst we have taken every care in the preparation of the content of our Website, we cannot guarantee uninterrupted and totally reliable access to it. We cannot therefore guarantee that the information will always be completely up to date and free of mistakes. Other than as stated otherwise in this Agreement, and to the fullest extent permitted by law, Envy Couture disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on our Website and will accept no liability for any loss or damage arising out of problems with access. Envy Couture cannot guarantee that the Website will be free from technical inaccuracies or errors. All liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. For the avoidance of doubt Envy Couture will not be liable to honour contracts made where the price given on the Website is clearly the result of an error. We do not warrant or represent that material downloaded and/or accessed via or from our Website will be free of viruses or other similar contaminants and you should operate the most up-to-date virus protection software at all times. We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from viruses or contaminants contracted by you or your machine via accessing or using our Website. Although using encrypted security software, the security of information and payments transmitted by the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet links will be borne solely and exclusively by such user and in no event will any such losses in whole or part be borne by us. Indemnification At our request, you agree to fully defend, indemnify and hold harmless Envy Couture immediately on demand, its officers, directors, agents, officials, licensors and suppliers from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Agreement by you or any other liabilities arising out of your use of the Website or the use by any other persons accessing the Website using your internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder. Intellectual Property Rights All Website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Website are the copyright of Envy Couture and its affiliates, or their content and technology providers. All rights are reserved. All copyright, database rights and other intellectual property rights, in our Website and all material published on it are owned by, or are licensed to, Envy Couture. All such rights are expressly reserved. You may print off one copy of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on it. Our status (or that of any identified contributors) as the authors of material on this Website, should always be acknowledged. All brand names, product names and titles used in the Website are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of the above and moreover any such use may constitute an infringement of the holders' rights. Jurisdiction and Applicable Law The English Courts will have exclusive jurisdiction over any claim arising from or related to this Website. English Law will apply to these terms and conditions. Your Concerns If you have any concerns or queries about material which appears on our Website please contact mail@envycouture.com. Thank you for visiting our Website. Envy Couture reserves the right to make changes to this policy and you should check back from time to time to ensure you are aware of any changes. Your continued use of this Website will demonstrate your acceptance of these changes. |
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